We provide a 30-days change of mind return policy on any orders, subject to certain conditions. To be eligible for the return, the product must be undamaged, unopened, unused and remain in a saleable condition. Before returning an order, you must email us at service@j-tee.au with your order number, name and address, after which we will send you a return form that should be filled out and sent back with the order to PO BOX 3130, RHODES, NSW, 2138 via Australia Post. Please note that you are responsible for any postage and shipping costs associated with the return. We suggest that you keep the tracking information as a proof of return, as we cannot accept responsibility for packages lost in transit. If we are satisfied with the condition of the returned order, we will provide any refund you are eligible for back to the original method of payment within14 business days.
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